About Us: Real Property Management First Choice
Real Property Management is the trusted leader in reliable single-family and small multi-family residences. With over 30 years of experience and 300 plus offices nationwide, local expertise, and a highly-trained responsive team, Real Property Management manages tens of thousands of properties for individuals, investors, and institutions nationwide.
Real Property Management First Choice proudly serves investors and renters in Northwest Arkansas and Wichita, KS.
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Justin Underwood
Owner/Broker
Immediately after high school, Justin enlisted in the United States Air Force where he served for 20 years in a Civil Engineering Squadron. During his service, he developed the leadership, operational discipline, and problem-solving skills that would later shape his approach to business. Justin ultimately retired from the 188th Wing in Fort Smith, Arkansas, concluding a career built on teamwork, accountability, and mission-focused execution.
While serving in the military, Justin began building a foundation in business and leadership, earning a degree in Organizational Management from John Brown University. This education, combined with his military experience, helped shape his philosophy of building organizations through strong systems, empowered teams, and aligned partnerships.
Following his military retirement, Justin focused his efforts on entrepreneurship and real estate. Recognizing the long-term potential of recurring revenue businesses tied to real estate ownership, he began building and acquiring residential property management companies operating under the Real Property Management franchise system.
Through disciplined growth, strategic partnerships, and a focus on operational excellence, Justin has helped expand a multi-market property management platform responsible for managing thousands of residential units across several states. His long-term vision is to continue scaling the platform to manage between 7,500 and 10,000 doors while creating opportunities for partners and operators to grow alongside the business.
In addition to property management, Justin has been involved in real estate development, construction, and long-term rental property ownership. His investment philosophy centers on building durable assets that produce reliable income and long-term value.
Justin strongly believes that the best businesses are built with great people. He has intentionally structured partnerships that allow talented operators to share in both the profits and growth of the companies they help build. This approach allows the organization to scale while maintaining a culture of ownership and accountability.
Looking ahead, Justin’s long-term goal is to continue growing the property management platform while gradually transitioning from day-to-day operations into a more strategic leadership role. By building strong teams and aligned partnerships, he aims to create an organization that continues to grow while allowing him greater freedom to focus on family, travel, and new investment opportunities.
Addie French
General Manager
Addie has been with Real Property Management First Choice since 2017. She has been a part of almost every position in our company, from a Property Manager to a Business Development Manager. She has a great understanding of our industry, from working with tenants all the way through to investors and accidental landlords. As General Manager, she oversees all of our office locations to implement policies and procedures to keep our operations running smoothly and provide the highest quality of service to our owners and tenants. Addie is a licensed Broker in the state of Arkansas.
Alecia England
Marketing Manager
Alecia joined the Real Property Management team in 2025 and graduated at the University of Arkansas in Spring 2024 with a bachelor’s degree in Advertising & Public Relations. She has compassion for everyone she meets and always embraces the joy and positivity in the world around her. She was born in Washington State, spent a majority of her life in Austin, Texas, and now loves living in Northwest Arkansas. In her free time, Alecia loves reading, writing, and exploring the beautiful nature of Arkansas.
River Valley Team
Casey Fraley
Regional Manager
Casey joined Real Property Management First Choice in 2022. As Regional Manager over the River Valley location, she makes sure that the day-to-day operations are handled as efficiently as possible to better serve our clients and gives a wonderful customer experience! In her free time, she enjoys spending quality time with friends and family.
Shadow Schoening
Account Manager
Shadow has a background in management, customer service, training, and leading a high-production team to meet their goals. Her background makes her an incredible Onboarding Specialist, creating a seamless process for our new owners as well as smooth transitions for our incoming residents. Shadow enjoys spending her spare time with her husband, children, and their cats. She also loves being outdoors, hiking, swimming, and doing arts and crafts.
Michelle Love
Account Manager
Michelle has been in property management for a little over 10 years. She enjoys the unpredictability of this occupation as there is never a dull moment.
Michelle has adult children who live away from home: A son stationed in Alaska (Army Scout!), her youngest is living her best life in North Dakota, and her eldest is currently living in Iowa and will be blessing her with her first grandbaby in June of 2024. When not at work she enjoys walking/hiking with her dog, annoying her cats, and making pretty spaces around her (She loves to decorate anything/anywhere).
Michelle Harding
Account Manager
Michelle has been a Property Manager with Real Property Management since 2019 and works at one of our larger multi-family complexes. She was born and raised in Oklahoma. She graduated from MACU with a Bachelor’s degree in Criminal Justice and an Associate’s degree in Journalism from CASC. She has raised 2 beautiful daughters and now enjoys spending her time with her 3 beautiful grandchildren.
MeChelle Boyce
Account Manager
MeChelle has been a Property Manager with Real Property Management since 2012 and currently runs one of our larger Multi-family properties as well as managing some single-family homes around the complex in Van Buren and Alma. Born and raised in Arkansas, she found herself late in life, enrolling at the University Of Arkansas, where she graduated with an Associate Degree in Applied Science Legal Assistance/Paralegal. She has been a member of BACA (Bikers Against Child Abuse) for 11 years, and her husband of 10 years has been Sgt of Arms of BACA for 17 years; she loves doing what they do for the children. She is a mother of 3 wonderful children and a grandmother of 10 beautiful grandchildren.
Trinka Blankenship
Office Administrator
Trinka is the Office Administrator in our Fort Smith location. Most of her career has been spent in roles focused on helping people, which is clear when it comes to her role at RPM! She consistently helps her team and gives extraordinary service to our customers and clients! Trinka was born and raised in Oklahoma and received her Associate of Arts degree from CASC. She is a mother to 4 wonderful children and grandmother to 3 grandsons. She enjoys sporting events, sewing, and reading, but her favorite thing is spending time with her family!
Kenneth Samson
Leasing Agent
Geraldine Navaja
Leasing Agent
River Valley Maintenance Technicians
Travis Wesley
Don Bailey
Dallas Roe
James Herold
Terry English
Northwest Arkansas Team
Whitney Lee
Regional Manager
Whitney has been a valued member of Real Property Management First Choice since 2018, taking on multiple roles throughout her tenure. As a Regional Manager, she brings exceptional attention to detail and a strong commitment to customer service.With extensive industry knowledge, Whitney excels at providing top-tier support to both property owners and residents. She is also a licensed real estate broker in the state of Arkansas. Outside of work, Whitney enjoys spending quality time with her family.
Caitlyn Horton
Accounts Owner
Caitlyn started working with Real Property Management in 2022. Caitlyn is the Office Manager for the NWA Office and helps our office run smoothly. She helps maintain the flow of communication in the office and takes care of the billing side of the business. She has a background in customer service and is always ready to assist where she is needed! Caitlyn is an Arkansas native that recently relocated to the NWA area. She graduated from UAM with a Bachelor’s Degree in Biology and has a passion for animals. Caitlyn enjoys spending time with her Fiancé and friends in her free time, exploring Northwest Arkansas.
Deidre Johnson
Property Coordinator – Benton County
Deidre has been with Real Property Management since 2022. She is hard-working, loyal, and dedicated to building great relationships with residents. No matter the task, big or small, she is ready to do what it takes to get the job done! Deidre’s background in customer service helps her prioritize our client’s wants and needs. She loves cooking, fashion, and listening to music.
Irish Gomez
Leasing Agent
Quis Pickens
Field Technician
Quis joined Real Property Management First Choice in the summer of 2022. He is grateful for the opportunity to work for such a great company and takes pride in coming into work every day. Quis is a team player that strives to have good chemistry with everyone he works with. He is from St. Louis, Missouri, and moved to Northwest Arkansas in 2019. Quis is a huge Razorbacks fan, partly due to the fact that his older brother attended the U of A. He likes to watch European soccer and supports Liverpool Football Club. In his free time, Quis likes to play video games, watch sports, and spend time with his family.
Northwest Arkansas Maintenance Technicians
Stefan Moore
Stephen Roberts
Wichita, Kansas Team
Amy Means
Property Manager
Amy has 20 years of property management experience and enjoys building quality relationships with owners, vendors, and residents.
Amy is a self-starter who likes to keep busy. Amy has unparalleled customer service skills and takes pride in ensuring that properties are well maintained. As our Property Manager, she can problem-solve requests quickly and effectively.
In her free time, Amy enjoys spending quality time with her beautiful family and wonderful friends.
Shadow Schoening
Operations Manager
Shadow has a background in management, customer service, training, and leading a high-production team to meet their goals. Her background makes her an incredible Onboarding Specialist, creating a seamless process for our new owners as well as smooth transitions for our incoming residents. Shadow enjoys spending her spare time with her husband, children, and their cats. She also loves being outdoors, hiking, swimming, and doing arts and crafts.
Zoe Hutchison
Leasing Consultant
Zoe has a background in leasing and currently serves as our Leasing Consultant, where she brings a warm and welcoming energy to the community.
New to Wichita, she’s been enjoying getting to know the city.
Outside of work, Zoe loves spending time as a new mom to her daughter and caring for her dogs.
Torance Gaines
Maintenance Technician
Torance has been in the property management industry for over 20 years.
He is currently our Maintenance Technician and works hard to keep our daily maintenance operations running smoothly, providing excellent service to our residents.
Outside of work, Torance enjoys playing guitar and golfing.
